FAQs

Got a question about SweetPunkz and our delicious sweets? You might find an answer below. If not feel free to contact us at info@sweetpunkz.com and we will get back to you.

 

How will my SweetPunkz order arrive?

Your order will be delivered in a mailing bag or box depending on order size, Punkz Mix Bags are heat sealed before delivery making them tamper proof & it also keeps them fresh and delicious!

 

Can I choose what sweets are in my mix?

It wouldn’t be a Pick N Mix without the chance to pick and choose your favourites. Jump into our Punkz Bag Pick Mix section to create your own awesome bag of goodies!

 

I have an allergy but would love to try some sweets, do you have options for me?

The short answer is ‘Absolutely!’. We have sections for Vegetarians, Vegans and anyone with gluten and dairy intolerances. We work hard to provide plentiful options across the site for all and should have something tasty for your needs. However, all products are stored in the same premise and while we take serious steps to prevent cross-contamination of any allergen, we ask you to be aware of your allergen level and those with sever allergic responses would be best placed not to purchase with us. Your health comes first <3

Natasha's Law 1st Oct 2021 does not apply to Distance Selling sold produce. Our FULL ingredients & allergen list can be found on our website. We advise all customers to check in with this list prior to ordering.

 

How are your sweets stored?

Our sweets are always stored in air tight containers and kept in specified dietary racking to help with our Food Safety management !

 

How long will my sweets stay fresh after opened?

For the sweets we recommend eating them within a month if unsealed/opened, our pouches are sealed and will last 6 months from the date of ship but we recommend 3 months for freshness.

If loose sweets from our pick and mix are placed inside a container then we would recommend 3 months again.

All non Pick N Mix items come with manufacturer stated Best before / use by dates as aprt of their packaging, please refer to this upon arrival. We do not sell out-dated produce.

 

UK & International Shipping?

We are based in the UK and currently only provide shipping options domestically to UK mainland and Northern Ireland (Northern Ireland up to 2kg only, no 2kg+ option). We are continuously working to improve our delivery service options and hope to include Worldwide shipping soon.

 

How much is delivery?

Standard Prices (up to 2kg):

UK ONLY: £2.99 (Royal Mail 2nd Class Service, Delivery aim 2-3 working days, Remember to include 1-2 working days Dispatch on top of this)

DHL Delivery (2kg+):

UK ONLY: £5.95 (Typically delivery next working day from dispatch day by DHL to UK Mainland. Northern Ireland and Scottish Highland & Islands are a 2-day DHL service, 3-day for further Island locations)

 

Fast/Upgraded Prices (up to 2kg):

UK ONLY: £5.95 (Typically delivery next working day from dispatch day by DHL to UK Mainland. Northern Ireland and Scottish Highland & Islands are a 2-day DHL service, 3-day for further Island locations)

 

ALL DELIVERIES ARE MON-FRI, NONE AT WEEKEND. WE DO NOT DISPATCH/SHIP ORDERS AT THE WEEKEND EITHER.

NORTHERN IRELAND: We charge £2.99 until 2kg via Royal Mail. After 2kg the price sky rockets with courier upcharges, hence the stated price at checkout. We advise any NI customer to buy individual orders <2kg each to be cost effective.

We categorically do not charge customers carriage costs for profit. We will continuously work to provide better pricing and options for you our customer.

All other Delivery/Return information can be found in our Quick Links section for Deliver / Returns

 

Can I Click & Collect / Pickup?

We do offer a free of charge Click & Collect service for local customers. We are based in paisley, Scotland. This option is available at checkout. Our opening hours are Mon-Friday, however we only open for collection between 11am and 3pm currently due to lockdown restrictions.

 

Do you do bulk orders for parties, events or weddings?

We do! Please contact us directly at info@sweetpunkz.com and we will provide a hassle free quote for what you are looking for!