Delivery Information

*During bank holiday weekends, delays may be experienced

*During periods of bad weather delays can also be experienced

 

We dispatch all orders as quickly as possible, typically 1 working day(s)(Working days are Mon-Fri) depending on order volumes (We do our best to achieve the following, orders placed by 11am = same day dispatch Mon-Fri) 

Please note during bank holidays and/or industrial actions services may experience delays.

 

UK ONLY:

Standard Shipping:

£2.99 (Royal Mail 48 Tracked Service, Delivery aim 3-4 working days, Remember to include 1-2 working days Dispatch on top of this) 

FREE SHIPPING applies at checkout for orders with basket spend > £25

 

IT IS THE CUSTOMERS RESPONSIBILITY TO ENSURE DETAILS ARE ACCURATE WHEN FILLING OUT DELIVERY ADDRESS INFORMATION - WE CAN ONLY DELIVER TO THE ADDRESS STATED IN YOUR ORDER

ALL DELIVERIES ARE MON-FRI, NONE AT WEEKEND.

WE DO NOT DISPATCH/SHIP ORDERS AT THE WEEKEND EITHER.

 

International Shipping

no longer available, apologies

 

Returns

As our items are perishable goods, we do not accept returns. 

 

Missing Items/Damaged Parcels

Missing items or damaged goods must be reported within 72 hours of receipt (from point of delivery via your tracking ID), to report a missing item please contact our customer services at info@sweetpunkz.com - beyond the notice period, we take no liability for missing items not reported. Please be ready to support any damage claims with picture proof when claiming.

 

Collections / Pickups

none

FAQ

Find the most frequently asked questions below.

  • Your order will be delivered in a box or box depending on order size, Punkz Mix Bags are heat sealed before delivery making them tamper proof & it also keeps them fresh and delicious!

  • It wouldn’t be a Pick N Mix without the chance to pick and choose your favourites. Jump into our Punkz Bag Pick Mix section to create your own awesome bag of goodies!

  • The short answer is ‘Absolutely!’. We have sections for Vegetarians, Vegans and anyone with gluten and dairy intolerances. We work hard to provide plentiful options across the site for all and should have something tasty for your needs. However, all products are stored in the same premise and while we take serious steps to prevent cross-contamination of any allergen, we ask you to be aware of your allergen level and those with severe allergic responses would be best placed not to purchase with us. Your health comes first <3

    Natasha's Law 1st Oct 2021 does not apply to Distance Selling sold produce. Our FULL ingredients & allergen list can be found on our website. We advise all customers to check in with this list prior to ordering.

     

  • Our sweets are always stored in air tight containers and kept in specified dietary racking to help with our Food Safety management!

  • For the sweets we recommend eating them within a month if unsealed/opened, our pouches are sealed and will last 6 months from the date of ship but we recommend 3 months for freshness.

    If loose sweets from our pick and mix are placed inside a container then we would recommend 3 months again.

    All non Pick N Mix items come with manufacturer stated Best before / use by dates as part of their packaging, please refer to this upon arrival. We do not sell out-dated produce unless posted as otherwise (BBD..Best Before Dated)

  • We ship across the UK only! Sorry to everyone else! Feel free to pop over to the UK for a visit and pick up some of our sweets while here!

  • Please visit our Delivery Information Page for all delivery info (fees, timeframes, cutoffs, holidays etc) This can be visited by clicking here

     

  • No, apologies.

  • We do! Please contact us directly at info@sweetpunkz.com and we will provide a hassle free quote for what you are looking for!