Delivery / Returns
(UK Only Currently)
PLEASE REFER TO OUR WEBSITE HEADER MESSAGE FOR CURRENT DISPATCH TIMES/DELAYS.
WE DO NOT SHIP OUT AT THE WEEKENDS
We dispatch all orders as quickly as possible, typically 1 working day (orders placed by 11am = same day dispatch Mon-Fri) using Royal Mail services for lower weight and Other National couriers for higher weights in order to keep Postage & Packaging (P&P) costs competitive. We are continuously working to improve our prices and delivery speed, much of this is due to volume with couriers and we hope to improve as we grow.
All order Postage costs are calculated at checkout according to the combined weight band of your items. These combine to calculate price bands for, Up to 2kg and 2kg+ Please see associated postage costs for the 2 bands on our standard services below.
**MOST SWEETPUNKZ DELIVERIES REQUIRE A SIGNATURE**
Standard Prices (up to 2kg):
UK ONLY: £2.99 (Royal Mail 2nd Class Service, Delivery aim 2-4 working days, Remember to include 1-2 working days Dispatch on top of this)
DHL Next Day (2kg+):
UK ONLY: £5.95 (Delivery Next Day from dispatch day by DHL to UK Mainland, Northern Ireland and Scottish Highland & Islands are a 2-3day DHL or Royal Mail Tracked 48H service, please see below regarding Highlands & Islands routes)
Fast/Upgraded Prices (up to 2kg):
UK ONLY: £5.95 (Typically Delivery Next Day from dispatch day by DHL to UK Mainland. Northern Ireland and Scottish Highland & Islands are a 2-day DHL or Royal Mail Tracked 48H service, please see below regarding Highlands & Islands routes)
ALL DELIVERIES ARE MON-FRI, NONE AT WEEKEND.
WE DO NOT DISPATCH/SHIP ORDERS AT THE WEEKEND EITHER.
HIGHLANDS & ISLANDS: We do not upcharge on these routes, however we do get upcharged by couriers; greatly. We do our best to keep it equal for all our customers. Depending on shipping cost, we may choose DHL or RoyalMail 48H for this route - both have a 48Hr delivery aim from the day of dispatch. Example, dispatched Monday, arriving Wednesday with you. Please note for certain islands a 72Hr DHL service is applied by the courier.
NORTHERN IRELAND: We charge £2.99 until 2kg via Royal Mail. After 2kg the price sky rockets with courier upcharges, hence the stated price at checkout. We advise any NI customer to buy individual orders <2kg each to be cost effective.
If you are not completely happy with your purchase and would like to cancel your order we will facilitate this, with the exception of the following items: Personalised goods/Opened unsealed produce.
Note, all orders returned MUST be unopened or tampered with, heat seal intact. We will not accept returns on products that have been opened/consumed.
Refunds/Exchanges will be given on items that are new and unused, which are sent back to us with proof of purchase within 14 days from the date of purchase. We recommend when returning goods to be refunded/exchanged that you send these back by recorded delivery (tracked service) for your security as SweetPunkz will not take liability for lost parcels.
All parcels must be sent back (With order number and Name included) to:
Please note we will not reimburse any returned orders postage costs unless error was acknowledged by us (SweetPunkz).
If we feel the items returned to us are not of re-sellable condition, we reserve the right to refuse the refund.
Missing parcels or damaged goods must be reported within 72 hours of receipt, to report a missing package please contact our customer services at email@example.com or via our social media channels.
With a missing parcel we will then provide you with the tracking reference number to trace the parcel, if the goods have left our facility the issue must be taken up with the delivery service carrier directly.